Define utilization and give a service process example of it
What will be an ideal response?
Utilization is expressed as a percent and is the degree to which equipment, space, or labor is currently being used. Examples will vary.
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“Groupthink,” a mode of thinking, occurs when:
A) People are deeply involved in an otherwise non-cohesive group B) People get a chance to express their ideas C) People form a group and think through the steps involved in the decision making process D) The desire for unanimity offsets people’s motivation to appraise alternative courses of action
The four categories of product quality costs are
a. warranty, product liability, training and apprisal. b. external failure, internal failure, prevention and carrying. c. external failure, internal failure, training and apprisal. d. external failure, internal failure, prevention and apprisal.
________ are special forms of contracts that satisfy the requirements established by Article 3 of the Uniform Commercial Code (UCC)
A) Banknotes B) Negotiable instruments C) Letters of credit D) Stocks
Which of the following internal business perspective key performance indicators (KPIs) is commonly used to assess the innovation process?
A) number of new products developed B) number of warranty claims C) employee turnover rate D) rate of on-time deliveries