The human resources planning process occurs in three stages: planning, organizing, and adapting.
Answer the following statement true (T) or false (F)
False
HR planning involves three stages: planning, programming, and evaluating. These stages accomplish the goal "to get the right kind and the right number of people at the right time."
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With the "feel, felt, found" approach to handling objections, the salesperson:
A) will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries B) answers the objection directly C) will reply "yes, but ..." and then explain how the product's benefits will answer the customer's objection D) avoids confrontation by sympathizing with the customer, then provides the correct information
A company's operating income as a percentage of sales is equal to the ________ minus other expenses as a percentage of sales
A) gross profit B) marketing ROI C) sales-to-assets ratio D) marketing ROS E) net marketing contribution
A company's return on equity is equal to ________
A) net profit divided by retention equity B) net profit divided by value equity C) net profit divided by customer's equity D) net profit divided by owner's equity E) net profit divided by company's liability
What type of retail store is Victoria's Secret considered to be?
A. Department store B. Convenient store C. Specialty store D. Full-line discount store E. Supermarket