All but one of the following are major findings of the Hawthorne studies summarized by Miner (1988):
A. Level of productivity is set by social norms, not by physiological capacities
B. Non-economic rewards and sanctions significantly affect the behavior of the workers and largely limit the effect of economic incentive plans
C. Increases in productivity occur when employees perceive their employers as part of their family
D. Often workers do not act or react as individuals but as members of groups
C. Increases in productivity occur when employees perceive their employers as part of their family
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Describe the importance of listening skills
What will be an ideal response?
Why is it important to use established rules of order in a meeting?
a. Decision making will occur more quickly. b. The group leader will be less likely to use or be accused of using bias. c. Group members' credibility will not be affected. d. Formal rules of order will make informal and formal groups more productive.
Explain Duck’s claim that relationship development depends on the interpretation of information sharing, not just the act of information sharing.
What will be an ideal response?
Which of the following statements about using stories,
narratives, illustrations, or anecdotes as attention-getters is TRUE? a. You always need to explain them. b. They should always be true, not fictional. c. The more emotion you include the better. d. They help an audience identify with your topic.