Which of the following customer service elements can be classified as examples of posttransaction elements?
a. Salesperson politeness
b. Customer complaint resolution
c. Customer service policies
d. The company's choice of organizational structure
b
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Every mechanic must submit his timesheet by Friday is a well-written sentence
Indicate whether the statement is true or false
How many orders per year do they place if they order at double their EOQ quantity?
Kushie's Coffee in Bangalore is a quaint establishment nestled near MG Road in the central business district. It serves coffee and fruit cake to a clientele that has been enjoying these products for over fifty years. The demand for coffee beans is 6600 cases per year (each case has 24 ten-pound bags). It would be disastrous for them to run out of coffee, so they keep a safety stock of 30 cases. The cases cost $4800 and it costs $5 per case to order coffee. As coffee is a perishable product, the holding cost is fairly high at $40/case/year. The lead time to receive an order is seven days. Kushie's is open 300 days a year. A) 40.6 B) 81.2 C) 162.5 D) 325
In a bilateral contract, only one party makes a promise
Indicate whether the statement is true or false
To determine whether data were drawn from a specific distribution, we use a:
a. chi-square goodness-of-fit test. b. chi-square test of a contingency table. c. chi-square test for normality. d. chi-square test for a population variance.