You plan on conducting a Level 3 evaluation (per Kirkpatrick’s evaluation model) to show how successfully call center agents are using the techniques (that they learned from e-learning courses) during their actual calls. This evaluation is aligned with the ______ category of Brinkerhoff’s training impact model.
a. program capabilities
b. critical actions
c. key results
d. business goals
b. critical actions
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European countries will definitely benefit by having an FTA with the United States. However there are some sticky points which need resolution. All of the following points need consideration except:
A) that the EU restricts the import of most genetically modified crops, which are common in the United States. B) further reduction of tariffs which now average between 2 and 3 percent. C) a variety of regulations that hamper cross-border investment and purchasing. D) the US government would like easing of restrictions for purchasing European goods. E) the name "Parmesan" applied to the "cows-milk" cheese.
Sandy's Stores is a small chain of grocery stores located in a few neighboring towns. The stores have always been largely self-service, but the company is considering making a switch to full-service stores. What can Sandy's do to justify this move?
What will be an ideal response?
Which element below is a perceptual distortion in which an individual assesses a person quickly on the basis of the first information encountered?
A. selective attention B. contrast effect C. self-fulfilling prophecy D. primacy effect
Which of the following statements is correct?
a. Retained earnings are translated at the average exchange rate for the year. b. Capital stock of a foreign subsidiary is translated at the historical rate, that is, the rate prevailing on the date the subsidiary was acquired. c. Dividends are translated at the average exchange rate for the year. d. Assets and liabilities are translated at the historical rate prevailing when the subsidiary was acquired.