________ can track customer satisfaction directly, measure repurchase intention and also gauge a consumer's willingness to recommend the company and brand to others
A) Periodic surveys
B) Mystery shoppers
C) Customer loss rates
D) Customer focus statements
E) Sales summary reports
A
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Which statement best describes a charismatic leader?
a. a type of leader who creates an image of the organization in the future that provides direction for setting goals and developing strategic plans b. a type of leader that inspires loyalty, enthusiasm, and high levels of performance c. a type of leader who brings about continuous learning, innovation, and change d. a type of leader who develops open, honest, trusting relationships
A large public corporation normally uses registrars and transfer agents to maintain records of the stockholders
Indicate whether the statement is true or false
A statute of limitations sets a time period in which the plaintiff has to get a suit to trial
Indicate whether the statement is true or false