Describe some causes of conflict in organizations.
What will be an ideal response?
Substantive conflict: This occurs because people have different opinions on
important issues in the organization that affect them. Such conflict can result in better
decisions because both sides have to defend their position. Affective conflict: This is
conflict that engenders strong emotions such as anger or disgust. This may be due to
personality differences or arguments. This form of conflict may be highly disruptive to
both parties and may even create stress for other members of the work group. Process
conflict: At times, people disagree on what course of action to pursue or the best way to
operate, even after a decision has been made. Have a neutral third party or expert
arbitrate the dispute.
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