Which employee likely has the most direct influence on the guest’s perception of service quality and value?
a. the general manager
b. the frontline employee
c. the back-of-house employee
d. the owner
b. the frontline employee
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Competitive intelligence ________
A) enables senior managers in companies to make informed decisions about everything B) consists of integrated systems of hardware, communications networks, and software C) is a continuous process involving the legal and ethical collection of information D) A and C are both correct
The Social Security Act of 1935 that sets forth the responsibilities and authority of the Social Security Administration is an example of a(n) ______ statute.
Fill in the blanks with correct word
Which of the following is correct with respect to the Code's approach to impossibility of performance?
a. A significant drop in demand for the goods will excuse the buyer's performance. b. Increased production costs will excuse performance by the seller. c. Performance will be excused when it is impractical as a result of one or more unforeseen supervening events that are more than mere hardship or increased cost of performance. d. All of these are correct.
Which of the following contribute(s) to machine flexibility?
A) small general-purpose machinery B) mobility of machines C) automated high-capacity machines D) A and B above E) B and C above