The two primary types of cost behavior are fixed and variable
Indicate whether the statement is true or false
True
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Melissa is one of the new customer-service executives at a retail organization. She receives a call from a customer wanting to repair a purchased product, even though the product is no longer manufactured by the organization. Melissa is still unfamiliar with the organization's policies on this issue. In this scenario, how should Melissa deal with the customer in order to cultivate a positive
customer-service image? A. She should keep the customer waiting for a response as customers expect to have delayswhen requesting information. B. She should tell the customer that she will find out about the organization's policies on suchissues and get back to the customer in a day. C. She should promise the customer whatever she can and get the customer off thetelephone as soon as possible. D. She should let the customer know that she is a new employee at the organization, and hence cannot fix the customer's problem.
The root cause of the principal-agent problem between senior executives and lower-level employees can be explained by the
A. operational expertise of lower-level employees in concentrated areas of a particular field. B. informational advantage of the lower-level employees. C. higher number of lower-level employees than senior executives. D. knowledge of employees regarding day-to-day tasks.
Johnson and Wales are both merchants. Johnson offers to sell Wales several items, and Wales accepts but adds additional terms to the acceptance. Wales' terms automatically become part of the contract unless
a. the offer expressly limits acceptance to the terms of the offer. b. the new terms materially alter the contract. c. the offeror rejects the new terms and notifies the offeree within a reasonable time. d. all of these.
As a new entrepreneur Susan knows that she will probably have to work sixty to eighty hours a week. She accepts that because she has a high _________________________.
Fill in the blank(s) with the appropriate word(s).