Select the appropriate interventions to discourage verbal abuse between physicians and nurses. Select all that apply
1. Approach those involved in private and identify a need for change in behavior.
2. Gain a better understanding of each profession's viewpoint.
3. Appoint a professional from another discipline to take charge of training and education programs for physicians and nurses.
4. Encourage nurses who are involved in this behavior to find employment elsewhere.
5. Disseminate code-of-conduct policies and reporting guidelines to both nurses and physicians.
1, 2, 5
Explanation: 1. Identification of the problem is essential. Sometimes this intervention can stop beginning abuse.
2. It is important for nurses to understand more about the physician's role and role strain and for physicians to understand more about the nurse's role and role strain.
3. The leader of this group should be the same as the participants. If the sessions are held jointly, there should be both a nurse and a physician as leaders.
4. This is not a good solution to the problem. If the nurse is innocent in the situation, the behavior will not stop. If the nurse is not innocent in the situation, the behavior is likely to continue at the next job.
5. Educating and setting clear expectations is essential. Reporting guidelines are also important.
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