Helena is frustrated by the requirement of incorporating three presentational aids into her speech. She doesn't see the point of using the aids and wishes that she could simply deliver the speech verbally. What can you tell Helena to convince her of the value of using presentational aids?
What will be an ideal response?
The ideal answer should include:
- They help you gain attention and maintain interest of the audience.
- They add clarity to the message.
- They reinforce your message.
- They contribute to your credibility and confidence.
- They help you reduce your own apprehension.
- They offer evidence to support your message.
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The Body Shop put Hanson's report on its web site. Was this a good idea, given that the report did criticize some aspects of the company?
What will be an ideal response?
What is the strategy that is most likely to make the next conflict less unpleasant?
A) Win-Win B) Win-Lose C) Lose-Lose D) Lose-Win
What is the purpose of responding by paraphrasing?
What will be an ideal response
What is a "question of value"?
What will be an ideal response?