An African-American patient says to a Caucasian nurse, "There's no sense talking. You wouldn't understand because you live in a white world." The nurse's best action would be to:
a. explain, "Yes, I do understand. Everyone goes through the same experiences."
b. say, "Please give an example of something you think I wouldn't understand."
c. reassure the patient that nurses are in contact with people from all cultures.
d. change the subject to one that is less emotionally disturbing.
ANS: B
Having the patient speak in specifics rather than globally helps the nurse understand the patient's perspective. This approach helps the nurse engage the patient.
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