Which of the following is not a violation of patient confidentiality?

Question

A. While the patient is in the waiting room, a nurse tells a patient his diagnosis.
B. Medical assistants are discussing a patient by name outside the exam room.
C. A nurse leaves a detailed message about his/her diagnosis on the patient's voice mail.
D. A radiology technician discusses with the patient results of the x-rays.
E. An office clerk calls a patient by name at the check-out desk.

Answer 1

E. An office clerk calls a patient by name at the check-out desk.

Addressing a patient by name in a public place is not a violation of patient confidentiality, as long as no medical information is shared. Discussing a patient's care when others may hear it, including leaving voice mail messages are violations of confidentiality. A radiology technician's discussion of results is a violation of both confidentiality and the technician's scope of practice.