Unlike upward communication, horizontal communication:
A. is usually seen in organizations with centralized authority.
B. helps higher-level managers assess organizational performance and effectiveness.
C. helps people at the same organizational level resolve conflicts without involving high levels of management.
D. encourages those at lower levels in an organization to share their concerns with higher-level authorities.
Ans: C. helps people at the same organizational level resolve conflicts without involving high levels of management.
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