Hen Victoria believes that a group's discussion has become hostile and nonproductive,

she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions. Which of the characteristic of emotional intelligence is Victoria using?
a) empathy
b) self-awareness
c) self-regulation
d) self-confidence
e) self-assertion


ANS: d

Communication & Mass Media

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The first step in initiating a conversation should involve ___________

a. stating the business b. indicating cooperation c. making a request d. giving a greeting or opening

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A. TRUE B. FALSE

Communication & Mass Media