Hen Victoria believes that a group's discussion has become hostile and nonproductive,
she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions. Which of the characteristic of emotional intelligence is Victoria using?
a) empathy
b) self-awareness
c) self-regulation
d) self-confidence
e) self-assertion
ANS: d
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The government in the Sunshine Law and the Federal Advisory Committee Act establishes ______.
a. the right of public access to meetings of federal governing and advisory bodies b. the limits to access to government meetings and records c. the right of public access to both state and federal government meetings d. the right to record in public places
The first step in initiating a conversation should involve ___________
a. stating the business b. indicating cooperation c. making a request d. giving a greeting or opening
Usability research
a) Examines the readability of print materials b) Looks at the utility of annual reports c) Gauges how the target audience uses mass media d) Examines the ease of use of websites
We’re not even sure how to measure online listening
A. TRUE B. FALSE