Explain how technology can help employers cope with the loss of knowledge when employees leave.
What will be an ideal response?
Answers will vary. Several examples offered in the textbook, including:
Customer relationship software - automates sales and provides salespeople with access to client histories, including prior orders and complaints. This enables salespeople to quickly become familiar with client accounts (about which they might otherwise know nothing).
Groupware applications - Can standardize interactions and keep records of decisions and crucial contextual information, providing something like an electronic record of employee knowledge (i.e., IBM Notes).
Livelink - Enables all employees to track and share documents on their firm's intranet.
New simulation software for team-based project management, such as Thinking Tools' Project Challenge, enables new teams to learn how to work together much more rapidly than on-the-job experience alone would permit.
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Currently, the Unites States awards patent privileges based on a ________ system.
A. first-to-use B. first-to-file C. first-to-contemplate D. first-to-invent
Discuss the accounts receivable turnover ratio
To be effective, supply chain management must involve all of the parties that participate in the retail logistics process
Indicate whether the statement is true or false
A band who fails to record the cash they collected for admission to their shows could be charged with what illegal practice?
A. cash diversion B. tax evasion C. skimming D. payroll tax avoidance