A(n) __________is a test where a candidate is put into a high-pressure situation in a controlled environment so that the danger and cost are limited.
A. simulation
B. skills
C. fitness-for-duty
D. cognitive ability
E. assessment center
A. simulation
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When you're responding to questions during an interview, you're more likely to answer them successfully if you
A) begin speaking before the employer finishes asking the question. B) reply in a terse, matter-of-fact style throughout the interview. C) pause for a moment before answering each question. D) treat all questions as an opportunity to clarify your personal preferences. E) have well practiced responses to standard questions.
On average, what percentage of customers complains when they are unhappy with service?
a. 0 percent b. 5–10 percent c. 15–25 percent d. 30–50 percent e. 60–75 percent
Email is typically the most effective channel for communicating negative organizational news
Indicate whether the statement is true or false
With reference to ethical norms, to provide the order in business relationships that permits predictable plans to be effective is a form of ________
A) security B) justice C) freedom D) efficiency