Specialization refers to the extent to which decision-making authority is retained at higher managerial levels.
Answer the following statement true (T) or false (F)
False
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Which is true about large service desks?
A. Unlike small service desks, they have trouble providing training for analysts, as analysts spend the majority of their time working with customers. B. They tend to be people-dependent and are severely affected when someone leaves the company or is out because of illness or vacation. C. Many grew from small service desks whose support needs increased or were consolidated from several smaller service desks. D. They have more than 25 people but focus on analysts getting to know their customers, relating well to them, and fully understanding their needs.
The specific sales or profit objective a salesperson is expected to achieve is known as a
A. sales standard. B. sales maximum. C. sales return. D. sales range. E. sales quota.
Which of the following standards are related to the operation of a PAD?
a. X.3 b. X.28 c. X.29 d. all of the above
Bugos Corporation is a service company that measures its output by the number of customers served. The company has provided the following fixed and variable cost estimates that it uses for budgeting purposes. Fixed Element per MonthVariable Element per Customer ServedRevenue $4,200Employee salaries and wages$58,800 $900Travel expenses $700Other expenses$33,300 When the company prepared its planning budget at the beginning of March, it assumed that 40 customers would have been served.The amount shown for "Employee salaries and wages" in the planning budget for March would have been closest to:
A. $94,800 B. $102,889 C. $91,200 D. $92,600