Routinizing service interactions is _____, but it increases the customer's sense of _____
a. impersonal; control
b. efficient; impersonality
c. expensive; value added
d. demeaning; superiority
e. alienating; control
d
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Today, approximately what percentage of Americans live in cities?
A) 63 percent B) 71 percent C) 80 percent D) 87 percent
Basically, the school's responsibilities in regard to socialization are twofold:
the transmission of cognitive skills, and the transmission of normative culture. Indicate whether the statement is true or false
Some argue that changes in female criminality over the last decade are a result of a. increased gender profiling
b. increased economic marginalization. c. get-tough policies that target women. d. increased economic equality.
Choosing to be with people who are similar to ourselves is called:
a. endogamy. b. homogamy. c. exogamy. d. propinquity.