Answer the following statements true (T) or false (F)

Question

1. For implementation of a chosen solution in decision making to be successful, you need to plan carefully and be sensitive to those affected. 
2. Customers who experience poor customer service are more likely to tell the company about it than to tell family or friends. 
3. If a chosen alternative is implemented and it does not appear to be working, you may need to give it more time. 
4. The rational model works well even with the incomplete information and uncertainty about consequences that managers often face. 

Answer 1

1. TRUE
For implementation to be successful, you need to do two things: Plan carefully. Especially if reversing an action will be difficult, you need to make careful plans for implementation. Also be sensitive to those affected. You need to consider how the people affected may feel about the change—inconvenienced, insecure, even fearful, all of which can trigger resistance.
2. FALSE
The problem with faulty customer service is that sometimes the company may be the last to hear about it, but a great many other potential customers may hear of it by word of mouth. One study found that only 6% of shoppers who experienced a problem with a retailer contacted the company. However, 31% went on to tell friends, family, and colleagues what had happened.
3. TRUE
If the action is not working, consider giving it more time. You need to make sure employees, customers, and so on have had enough time to get used to the new action.
4. FALSE
The rational model makes some highly desirable assumptions: that managers have complete information, are able to make an unemotional analysis, and are able to make the best decision for the organization.