A police captain reported that when officers were assigned old patrol cars, they complained frequently. However, when assigned brand new patrol cars, they did not express much appreciation, nor did their productivity increase. How might this example illustrate Herzberg's two-factor theory?
a. The absence of hygiene factors can cause dissatisfaction.
b. The presence of hygiene factors is not motivational.
c. Intrinsic factors are not present.
d. all of the above
Answer: b. The presence of hygiene factors is not motivational.
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Answer the following statement true (T) or false (F)