What are the three interrelated components that must be present for good listening to become an enduring habit?
a) Hearing, Memory, and Appreciation
b) Opportunity, Empathy, and Attention
c) Descriptive listening, Empathic listening, and Provisional listening
d) Knowledge, Skills, and Motivation
e) Supportive listening, Defensive listening, and Objective listening
ANS: d
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Which one of the following helps you receive messages more effectively?
A) Focus attention on the speaker's clothing. B) Avoid assuming you understand what the speaker is going to say before he or she actually says it. C) Your role as a listener is not important, you only have to listen to half of the conversation. D) Credentialing is not important.
It took the history faculty at State U. two hours to make a decision concerning whom they would hire for a new position
The decision was not made final until all the members of the faculty agreed that they could live with the decision made. The faculty used the __________ method of decision making. Fill in the blank(s) with the appropriate word(s).
Three elements-internal previews, __________, and internal summaries-make up a complete transition.
A. links B. introductions C. partitions D. conclusions
Each member of a small group should be prepared to assume a leadership role when necessary.
Answer the following statement true (T) or false (F)