When you define the conflict during conflict management, it is recommended that you ___________
a. focus on the present
b. try to read the other person’s mind
c. define only content issues
d. use abstract terms
Answer: a
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When you employ FYI communication, you are not being strategic; you are simply sharing knowledge
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Memos are used as reminders
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All of the following are principles that organizations use when dealing with equivocality, according to Organizational Information Theory, EXCEPT
A. organizational members must assess their own abilities to make sense of equivocal information B. the greater the number of cycles, the lower the amount of equivocality that remains C. if an organization has only a few rules to help reduce equivocality, more cycles will be needed D. an organization must analyze the relationship among the equivocality of information, the rules the organization has for removing the equivocality, and the cycles of communication that should be used
Communication theorist Kenneth Burke is most closely associated with an approach called
a. empiricism b. socialism c. dramatism d. modernism e. interpretivism