TQM is defined as a comprehensive approach dedicated to continuous

A. measurement of quantifiable goals and quick corrections.
B. quality improvement, training, and customer satisfaction.
C. product innovation and organizational learning, over fast cycles.
D. customer input into management strategy and decision making.
E. focus on components of service success: tangibles, questions, and margins.


B. quality improvement, training, and customer satisfaction.

Total quality management (TQM) is defined as a comprehensive approach, led by top management and supported throughout the organization, dedicated to continuous quality improvement, training, and customer satisfaction.

Business

You might also like to view...

The cash balance on April 1 is $14,000. Assume that there will be no financing transactions or costs during the quarter. Calculate the projected cash balance at the end of May.

Tadeo Corp. has provided a part of its budget for the second quarter:

A) $62,400
B) $83,000
C) $56,000
D) $20,600

Business

You should consider ___________________ the conventions you prefer to use for writing signs, symbols, and units

a. keeping a count of b. keeping a list of c. keeping records of who else uses d. altering

Business

The purchase of assets at below their replacement cost and tax considerations are two factors that motivate mergers.

Answer the following statement true (T) or false (F)

Business

The first state to have securities regulation was:

a. Illinois b. Ohio c. California d. Kansas e. Texas

Business