Often a Web site supports different groups of users, with each group having different goals. For each of the following Web sites, list the different user groups and their goals.
a. Real Estate Web site
b. Airline Web site
What will be an ideal response?
a. Sellers: selling a house; buyers: buying a house; real estate agents: attracting listings, selling houses; buying brokers: identifying houses for potential buyers.
b. Two groups: People who want to make a reservation, and those who want to check on the status of a flight. (The second set may need to know information about flights that have already taken off. However, some current web sites, aware only of people who want to book tickets, don’t allow you to look up a flight that already took off.)
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Fill in the blank(s) with the appropriate word(s).