A care-providing agency has appointed a nurse to provide home care to an elderly client. What should the nurse do to ensure that the agency is reimbursed the expenditure for providing care?

Question

A) Understand the client's rights when receiving care.
B) Get along well with the client's family members.
C) Fill out all necessary documents and submit them to the agency.
D) Document all teachings and procedures for home care.

Answer 1

C
Feedback:
When providing home care to a client, a nurse should fill out all the necessary documents and submit them to the care-providing agency. Based on the submitted documents, the agency will be reimbursed the amount for providing service to the client. All nurses, in general, should have knowledge of the rights of the client receiving care from the agency. A nurse providing care is expected to understand and respect the client's rights, but the nurse's knowledge will not ensure that the agency will be paid. A home care nurse should get along well with the client's family members, but this is not a criterion necessary to obtain reimbursement. Nurses providing home care should document all the teachings provided to the client and family members and procedures followed when caring for a client. This helps the agency in monitoring the efficiency and duties of the nurses. But these documents will not help in obtaining reimbursement for the services unless they are submitted to the third-party payor.