An elderly woman with right-sided weakness has tears in her eyes and sadly states, "I used to brush my hair 100 strokes a day and now I have to rely on others to do it." Which response from the nurse would be the MOST empathetic?
a. "It must be hard not to be able to do things for yourself."
b. "Let me brush your hair and then I'll help you with breakfast."
c. "With physical therapy, you will be able to brush your hair again someday."
d. "That's true, but there are lots of other things you are capable of doing for yourself."
A
Empathy is the capacity to understand another person's feelings or perception of a situation, in an objective manner.
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