The planned elimination of positions or jobs is known as
A) rightsizing.
B) downsizing.
C) expanding.
D) offshoring.
E) outsourcing.
B) downsizing.
Explanation: Downsizing is the planned elimination of positions or jobs. Common approaches to downsizing include eliminating functions, hierarchical levels, or even whole units.
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A customer judges a product offering by three basic elements: product features and quality, services mix and quality, and ________
A) performance B) utility C) tangibility D) price E) availability
Positive nonverbal messages include all but which of the following?
A) Expressing warmth with frequent smiles B) Producing careful, neat, professional, well-organized messages C) Responding rapidly even though the message may have a few errors D) Conveying self-confidence with erect posture
What is a likely tension created from HR in an employee advocate role?
a) Increased employee salaries b) Alienated management c) Breakdown of HR infrastructure d) Increased administration
A landlord rented space to a furniture store and promised a good business environment. The landlord rented the next space to an exercise studio. The studio was very noisy causing the furniture store to lose business. The store owner complained to the landlord, who did nothing. The store owner broke the lease before it was up and was sued by the landlord. The court would be likely to hold that:
a. the exercise studio may be liable for damages, but not the other parties b. the furniture store owner owed the landlord damages for early termination c. the landlord owed the furniture store owner no duties d. the tenant should have soundproofed the walls if he did not like the noise e. none of these