Which of the following terms best describes a large, low-cost, low-margin, high-volume, self-service store that carries a wide variety of grocery and household products?
A) convenience store
B) supermarket
C) specialty store
D) warehouse club
E) factory outlet
B
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Which of the following is not identified by Porter as one of the five forces that explains competition in an industry?
A) threat of new entrants B) threat of substitute products or services C) bargaining power of suppliers D) bargaining power of competitors E) the competitive rivalry among current members
In the merchandise purchases budget, the required purchases (in units) for a period can be determined by subtracting the beginning merchandise inventory (in units) from the budgeted sales (in units) and desired ending merchandise inventory (in units).
Answer the following statement true (T) or false (F)
Which of the following is a communication principle that should be used in applying a win-win conflict resolution strategy?
A. use emotional rather than neutral terms B. make absolute statements C. ask closed-ended questions D. repeat key phrases for understanding
Kotter's model for change is an eight-step process that includes ways to make the change stick through leadership and succession.
Answer the following statement true (T) or false (F)