There are procedural changes on the unit as a direct result of client satisfaction surveys. The person most strategically placed to handle how these changes are initiated is the:

1. Hospital administrator.
2. Nurse manager.
3. Client.
4. Chief executive officer.


2
Explanation: 1. The nurse manager is situated on the front lines but is also responsible to the upper
management. The manager can be supportive of the feelings of the staff while at the same time
adequately and appropriately representing the needs/wants of the administration. The client,
CEO, and hospital administrator would not have enough information about the daily unit
activities to be effective in instituting these changes.

Nursing

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