What is TRUE when the service consultant uses the telephone?
A. Multi-tasking while listening to the customer is courteous
B. Conversations should be loud and public for all to hear
C. The tone of the service consultant’s voice on the phone is important
D. The pace of the conversation should never be altered by the service consultant to match
the customer’s ability to hear or comprehend what is being said
C. The tone of the service consultant’s voice on the phone is important
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