The basic difference between a good and a service is that a good
A. is more quickly forgotten by consumers.
B. can be physically touched.
C. is always less expensive than a corresponding service.
D. provides intangible benefits.
E. generates greater interest among consumers.
Answer: B
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Answer the following statements true (T) or false (F)
1.It is not necessary to consider one’s beliefs and values when making health-care decisions. 2.Provider insensitivity and consumer satisfaction are correlated. 3.How technology is used in an organization often indicates whether its leaders care for and respect those who work for them. 4.When male coworkers are in need of support or sympathy, they will often talk with other male coworkers first. 5.Collectivist cultures often prefer what is best for the group.
Economies of scale occur when ______.
A. production is greater than demand B. not enough is demanded at a given price C. the cost per unit of output decreases as the volume of output increases D. the total cost declines as the volume of output increases
This type of power is based on the characteristics of the individual.
A. expert B. coercive C. reward D. legitimate
Intangible personal property includes
A) furniture, cars and clothing B) loans, debts, goodwill C) fixtures and equipment D) furniture and fixtures E) copyrights, patents and equipment