Use of all of the following methods will help an interviewer deal with difficult people, EXCEPT:
a. Disarm the interviewee using surprise
b. Change tactics
c. Make it hard to say "No"
d. Don't react
e. Try to reason
e
FEEDBACK: a. Incorrect. This is a useful method for dealing with difficult people. One way to deal with a difficult person is to disarm them. They are expecting you to react--by not reacting and by listening you effectively disarm the difficult person.
b. Incorrect. This is a useful method for dealing with difficult people. In some situations, changing tactics is the only viable option to reduce hostility.
c. Incorrect. This is a useful method for dealing with difficult people. Asking "what if" questions makes it hard for the difficult person to say no by asking questions that will make the interviewee think of consequences.
d. Incorrect. This is a useful method for dealing with difficult people. An interviewer should never react to the respondent in anger.
e. Correct.
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