During an emergency room visit a client refuses to be admitted because of information learned over the internet about the care of clients with the same health problem. To what should the nurse realize that the client is referring?
1. Report card
2. KSA behaviors
3. Health care claims
4. QSEN competencies
Correct Answer: 1
Report cards typically include selected quality indicators or measures developed and endorsed broadly by agencies such as the NQF, AHRQ, and CMS. Data are organized and presented based on disease conditions, procedures, quality and safety, nurse staffing, patient satisfaction, and costs of services. Consumers can determine how often the recommended treatments were provided for patients admitted to a specific facility. KSA behaviors and QSEN competencies address quality and safety education for nursing students. Health care claims would not necessarily address quality information.
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