A group of nurses are in a staff meeting on a medical-surgical unit headed by the new unit nurse manager. The manager announces that nurses should not criticize and make fun of other nurses or there will be repercussions
Several nurses at the meeting suggest that the nurse manager talk to the individual nurses who are exhibiting this behavior. When assessing the staff's group dynamics, which action by the nurse manager is appropriate?
A) Insist that this is an appropriate new policy.
B) Recognize that the group has already defined behavioral norms.
C) Discipline the staff nurses who spoke out.
D) Request a transfer to another unit.
Answer: B
Behavioral norms are established by the group or the leader of the group. In this case, the manager should recognize that the group does not see this as an issue because it has already established behavioral norms for it. The new manager should simply offer support for any nurse who is unable to resolve such interpersonal conflicts. Insisting on initiating the new policy could be harmful to the goals of the group as a whole. Rather than transfer, the manager could observe the dynamics of the group and adapt to the findings. Disciplining those who spoke out would negatively affect the cohesiveness of the entire group.
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