It is necessary to avoid using negative-sounding "you" messages as a primary means of addressing customers.
Answer the following statement true (T) or false (F)
True
Try to avoid using negative-sounding "you" messages as a primary means of addressing your customer. To help enhance your service delivery, get to know your customer's name when possible and use it in greeting him or her. You can focus on what "I" or "we" can do for or with the customer.
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Distributions to owners include paying dividends, repurchasing common shares, transferring assets, rendering services, and incurring liabilities to owners
Indicate whether the statement is true or false
According to Kohlberg, about 20% of Americans can be classified at this level of moral thinking ______.
A. level 1: preconventional thinking B. level 2: conventional thinking C. level 3: postconventional or principled thinking D. level 4: graduated level of thinking
Whitman Antique Cars Inc. has the following data, and it follows the residual dividend model. Some Whitman family members would like more dividends, and they also think that the firm's capital budget includes too many projects whose NPVs are close to zero. If Whitman reduced its capital budget to the indicated level, by how much could dividends beincreased, holding other things constant? ? Original capital budget$3,000,000 New capital budget$1,900,000 Net income$3,500,000 % Debt30% ?
A. $521,700 B. $404,200 C. $493,500 D. $484,100 E. $470,000
An agreement to restrain trade may be void on the grounds that it is: A)fraudulent
B)contrary to public policy. C)illegal lobbying. D) unfair to merchants.