Which of the following is NOT a major characteristic of a customer relationship management (CRM) system?
a. Predicts various Web characteristics that would be most attractive to customers
b. Identifies the possible fraudulent transactions
c. Monitors the quality levels of products
d. Forecasts customer retention
C
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________ has three characteristics: 1. it is a source of competitive advantage in that it makes a significant contribution to perceived customer benefits;
2. it has applications in a wide variety of markets; and 3 . it is difficult for competitors to imitate. A) Core competency B) Market sensing process C) Corporate social responsibility D) Strategic business unit E) Philanthropy
Which of the following accounts could decrease as a result of adjusting entries?
a. Office Supplies b. Accumulated Depreciation–Buildings c. Wages Expense d. Revenue from Services
Barette Consulting currently has no debt in its capital structure, has $500 million of total assets, and its return on invested operating capital (ROIC) is 14.5%. The CFO is contemplating a recapitalization where it will issue debt at a cost of 10% and use the proceeds to buy back shares of the company's common stock, paying book value. If the company proceeds with the recapitalization, its operating income, total assets, and tax rate will remain unchanged. Which of the following is most likely to occur as a result of the recapitalization?
A. The ROA would remain unchanged. B. The ROIC would decline. C. The ROIC would increase. D. The ROE would increase. E. The ROA would increase.
According to the U.S. Bureau of Labor Statistics, by 2018, about one in four members of the labor force will be
a. Hispanic. c. age 55 or older. b. African American. d. female.