The essence of TQM is “ask your customers what they want; then give it to
them.”
Indicate whether the statement is true or false.
T
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Is a "sin of service" defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically
A) ?Robotism B) ?Rule Book C) ?Condescension D) ?Runaround
A divorced woman age 62 and over can receive Social Security upon divorce if:
A) she had been married at least 10 years prior to the date of divorce. B) her former husband is age 62 or older. C) her former husband is drawing Social Security. D) she fits all three of the above characteristics.
In 2010, nearly _____ million children dropped out of school before earning a high school diploma.
a. 3.7 b. 1.5 c. 5.5 d. 2.3
The economic crisis of 2008 was distinct from most previous downturns because:
A. It impacted almost all Americans B. It focused mostly on the manufacturing sector C. It did not cause financial hardships for older people D. It was shorter than the downturn in the 1990s