A nurse answers phone questions related to health care questions and to triage the need for urgent care of member patients. Established patient guidelines are used to educate, direct, or provide follow-up. The nurse is providing care via:
a. telehealth.
b. clinical pathways.
c. functional nursing.
d. case management.
ANS: A
Correct: Telehealth involves telecommunication to deliver nursing care.
Incorrect:
b. Clinical pathways plans patient care activities and interprofessional interventions and desired patient outcomes within a specified time period for a particular diagnosis or health condition.
c. Functional nursing is a model of care delivery in which members of the health care team are assigned "tasks" for a group of patients.
d. Case management is a model of care delivery that involves an RN manager who coordinates care across an illness episode.
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