Discuss different ways of defining quality and how these differ for goods and services
Many organizations use a simple definition: Quality is meeting or exceeding customer's expectations. From an operations perspective, however, the most useful definition is how well the output of a manufacturing or service process conforms to the design specifications. Quality of conformance is the extent to which a process is able to deliver output that conforms to the design specifications. Service quality is consistently meeting or exceeding customer expectations (external focus) and service-delivery system performance criteria (internal focus) during all service encounters.
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On June 30, Greenville Manufacturing finished Job 70 with total job costs of $40,000 and transferred the costs to Finished Goods Inventory. On July 6, Greenville completed the sale of the goods to a customer for $55,000 on account.
Provide the entry to record the cost of goods sold. Omit explanation. Assume the perpetual inventory system is used.
Which of the following is true of the World Trade Organization (WTO)?
A) It was replaced by the GATT in 1995. B) It increases tariffs and other international trade barriers. C) It lacks the power to impose international trade sanctions. D) It restricts the maximum number of member nations to 100. E) It mediates global trade disputes.
To create the right image, some retailers attempt to control every aspect of the consumer's store experience, including what customers hear and smell
Indicate whether the statement is true or false
An employee who earns $6.00 per hour for a 40-hour work week has worked 45 hours this week. All overtime hours are compensated at 1.5 times the regular hourly rate. What are the gross earnings of this employee?
a. $240 b. $270 c. $285 d. $305 e. $295