Which of the following is an instrument to measure consumers' perceptions of service quality?
A) total quality management (TQM)
B) capacity management
C) credence management
D) SERVQUAL
E) the service continuum
D
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Which of the following organizations aims to make profits but also has a strong commitment to addressing social and environmental problems?
A) A non-profit organization B) A franchise C) Government D) A for-benefit corporation E) A for-profit enterprise
In the United States, Google is not required to remove results from its search engine if requested.
Answer the following statement true (T) or false (F)
Problems in the workplace are often caused by ineffective communication
Indicate whether the statement is true or false
In-house advertising agencies typically attract the best creative people, who prefer the stability of such settings and the lack of internal politics and managerial criticism.
Answer the following statement true (T) or false (F)