Succeeding at active listening may be accomplished by using three simple techniques:
1. __________
the speaker's meaning, 2. expressing __________ of the speaker's feelings, and 3. __________.
Fill in the blanks with correct word
paraphrasing; understanding; asking questions
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Explain two of the four differences between listening and hearing. Use examples to illustrate your points
What will be an ideal response?
Which of the following statements is NOT true?
a. The media create much of our filtering code for us b. We filter out the majority of information we encounter c. We are conscious of most of our filtering processes d. We are constantly flooded with information
Which of the following statements is true of service groups?
a. Service groups are usually not goal-oriented. b. The size of a service group is limited to five members. c. Group members in service groups are encouraged to share personal information. d. Service groups are voluntary and task-oriented.
People who use a ____________ style of conflict seek to control the interaction. They are more concerned with their own goals than the goals of the other person
a. competing b. avoiding c. compromising d. accommodating