A group of nurse managers are brainstorming ways to ensure staff buy-in with the implementation of a new health information system. Which principle should the managers focus on first?
A) Determine where the resistance is.
B) Assess computer skills of the staff.
C) Suggest disciplinary actions for resisters.
D) Identify those who might voluntarily terminate.
A) Determine where the resistance is.
Explanation: A) To manage change at the staff level, it is important to put a framework and guidelines in place that will add structure and consistency to the change process and, thereby, reduce anxiety. Two key principles when implementing change are first determine where the resistance is and then engage all levels of employees.
B) Assessing computer skills is not an action to ensure staff buy-in with the implementation of a new health information system.
C) Suggesting disciplinary action is not an action to ensure staff buy-in with the implementation of a new health information system.
D) Identifying those who might voluntarily terminate is not an action to ensure staff buy-in with the implementation of a new health information system.
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