Discuss the ethics of the pension accounting processes companies used prior to the Pension Protection Act of 2006
The students should discuss that if the companies had adequately funded the plans according to their requirements, according to what they were permitted to do under the law, there would have been two effects: (1) the pension plans would have been adequately funded; (2) their earnings would have been reported as something far less because they would have had to make greater contributions. In short, there was an incentive to comply with the law's technical funding requirements, not the actuarial tables, because funding for the real costs was costly in terms of results reported and cash available. Technical compliance with the law is not always ethical because they did not consider the effect on the stakeholders, the employee plan holders, who were counting on a promise that they did not know was not funded. There was at least a false impression given.
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A) attitude B) buyer-readiness stage C) loyalty status D) user status E) benefits
Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
Of the three important elements needed for successful management of difficult conversations, ________ is the nonverbal aspect of the conversation, and it includes intonation, facial expressions, conscious and unconscious body language.
Fill in the blank(s) with the appropriate word(s).
No one can predict what ____ the decline in stock price will have on sales
A) affect B) effect