When conveying bad news, you should eliminate excess negatives to soften the blow of the news
Indicate whether the statement is true or false.
Answer: True
Explanation: First drafts of bad-news messages often use words like "unfortunately" to convey bad news. As much as possible, review your wording and remove negative words and phrases like these: unfortunately, we cannot, your fault, unable, unwilling, misunderstand, regret, violate, refuse, reject, deny.
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The best ways to avoid faddish management ideas are to
A. understand your own core values, and use this knowledge to create or accept the core values of your company. B. adopt management by consensus and business process reengineering. C. adopt MBO and TQM. D. emphasize employee diversity and expand the business's operations globally. E. implement a six-sigma quality system and manage by "walking around."
Which of the following is the correct formula to calculate weighted-average unit cost for merchandise inventory?
A) Weighted-average unit cost = Cost of goods available for sale + Number of units available B) Weighted-average unit cost = Cost of goods available for sale x Number of units available C) Weighted-average unit cost = Cost of goods available for sale - Number of units available D) Weighted-average unit cost = Cost of goods available for sale / Number of units available
"We are as good as the leader" - is a good strategy for runner-up competitors.
a. True b. False
The average score for a class of 30 students was 75 . The 20 male students in the class averaged 70 . The 10 female students in the class averaged:
a. the same as the males b. higher than the males c. significantly lower than the males d. little lower than the males