______ are the limited number of areas in which satisfactory results will ensure successful performance
a. Objective performance standards
b. Critical success factors
c. Productivity optimization keys.
d. Input/output determinants
b. Critical success factors
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Both the direct and indirect organizational methods of bad news should start with _____
A) a buffer B) reasons for the bad news C) the bad news D) alternatives to the bad news E) the main idea in the first sentence
A nationwide parcel delivery service keeps track of the number of late deliveries (more than 30 minutes past the time promised to clients) per day. They plan on using a control chart to plot their results
Which type of control chart(s) would you recommend? A) both x-bar chart and R-chart B) p-chart C) c-chart D) x-bar chart E) both p-chart and c-chart
Sales representatives add value for customers by doing all of the following except
A. simplifying communication with the firm. B. saving them time. C. providing advice on solving business problems. D. reducing the firm's marketing costs. E. educating them about the firm's products.
Sales revenue growth, gross margin growth, and return on investment are the key performance indicators for the ________
A) financial perspective B) customer perspective C) internal business perspective D) learning and growth perspective