Since most service desks benefit from capturing the same metrics, best practice states that there is a standard amount of data that should be captured.
Answer the following statement true (T) or false (F)
False
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What invention came to symbolize the ingenuity of Colonial America?
a. The spinning jenny b. The telegraph c. The lightning rod d. The light bulb
Figure 18-2Consider Figure 18-2 above. E refers to which of the following website design elements?
A. connection B. customization C. commerce D. context E. content
The purpose of using appropriate keywords to describe your characteristics and credentials in an online résumé is to
A) concisely and honestly describe your work history. B) emphasize action verbs that show what you have accomplished. C) have your résumé chosen by an automated résumé system. D) make a consistent and professional impression.
The content manager of a company wants to promote an inexperienced young employee to the position of assistant content manager over an experienced older employee. He does not feel the need to do a formal assessment of both employees' work history and their aptitude for the job. According to him, his team needs a young individual who is quick in his work. Which of the following biases does the content manager show in the given scenario?
A. Age bias B. Gender bias C. Race bias D. Ethnicity bias