Upon entering a patient's room to complete discharge instructions the nurse discovers the patient in tears. The business office has stated that the patient cannot leave until someone pays a portion of the hospital bill
What should the nurse do? 1. Call social services to request an immediate financial evaluation.
2. Continue preparations for discharge, comforting the patient as much as possible.
3. Cancel the discharge plans and notify the physician of the patient's status.
4. Call the family to arrange for partial payment of the hospital bill.
2
Rationale: Nurses must practice within the scope and practice of their professional role. It is not within the nurse's scope of practice to cancel discharge, arrange for financial payment, or investigate the patient's financial status. Providing comfort to the patient in this scenario is appropriate care.
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