Many messages fail because the audience finds them unnecessarily complex in content or language
Indicate whether this statement is true or false.
TRUE
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“At first I was really mad that Angus ate the last of my macarons, but then I realized it really is a compliment to my baking. Then I didn’t feel so angry!” says Justin. Justin is engaging in ______.
a. reframing b. empathizing c. owning his feelings d. analyzing the situation
Listening only to content-level meanings and ignoring relational level meanings in communication is called ____________________
Fill in the blank(s) with correct word
Why should an ethical listener seek exposure to well-informed speakers?
What will be an ideal response?
Before you give a speech of introduction, you should coordinate your remarks with the speaker's. The primary reason for doing so is to avoid
A. pretending you know more about the subject than the speaker. B. stealing the speaker's material. C. divulging embarrassing personal details. D. inadvertently antagonizing the audience.