What is the best strategy to follow when listening to a patient who is speaking in favor of something about which you strongly disagree?
a. Think about the reasons she is wrong.
b. Excuse yourself politely and leave.
c. Listen carefully and ask about her beliefs.
d. Ignore what she is saying.
c
FEEDBACK: a. Incorrect. Thinking about the reasons she is wrong will prevent active listening and observing.
b. Incorrect. It is especially important to listen and try to understand viewpoints with which you disagree.
c. Correct.
d. Incorrect. Ignoring what is said will prevent good communications.
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